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Getting started
How do I get started with HomeTrack?
Create a free account, then follow the 5-step setup wizard.
It takes about 5 minutes and covers the basics — who lives
in your household, what vehicles and pets you have, and
when you last did key tasks. You can fill in the rest
gradually over time.
Do I need to fill everything in at once?
Definitely not. HomeTrack is designed around progressive
completion — fill in a little at a time and your dashboard
will guide you to what's still missing. Most people have
a complete profile within a month of signing up.
Is there a mobile app?
Not yet — HomeTrack is currently a web application that
works on any device through your browser. A native mobile
app is on our roadmap.
Security and privacy
Is my data secure?
Yes. All data is encrypted at rest and in transit.
HomeTrack stores reference information — not passwords
or full legal documents — which significantly reduces
the risk profile compared to a password manager or
document vault. Your data is stored in New Zealand.
Does HomeTrack store my passwords?
No. HomeTrack stores the email or login you use for each
service — not the password. For password storage, use a
dedicated password manager like 1Password or Bitwarden.
HomeTrack is the reference document; your password manager
is the vault.
Who can see my information?
Only you — and anyone you explicitly share access with.
You can generate a secure, read-only link for a trusted
person. HomeTrack staff do not access your household data.
Features
Can I share my ICE profile with someone else?
Yes. You can generate a secure read-only link to share
with a trusted person — a spouse, adult child, or executor.
They don't need a HomeTrack account to view it. You can
revoke access at any time. You can also export a PDF to
print and store in a safe.
What reminder types does HomeTrack support?
HomeTrack supports vehicle WOF, rego, and servicing;
pet vet checkups, vaccinations, and registration; health
and dental checkups; property maintenance including heat
pump, fireplace, and smoke alarms; and any custom reminder
you add yourself. Country-specific reminders (like WOF in
NZ or MOT in the UK) are set automatically based on your
country.
How does the weekly email digest work?
Every Monday morning, HomeTrack sends you a personalised
email showing what's due this week and coming up in the
next 30 days. It also includes a seasonal maintenance tip
and a nudge to complete any missing profile sections.
You can't opt out of the digest — it's the core of the
product — but you can manage your preferences in settings.
Billing
Can I cancel my subscription?
Yes, anytime. There are no lock-in contracts. If you
cancel, you keep access until the end of your billing
period. You can export your ICE profile as a PDF before
or after cancelling.
What happens to my data if I cancel?
Your data is retained for 90 days after cancellation
in case you change your mind. After that it is
permanently and irreversibly deleted from our servers.
We recommend exporting a PDF before cancelling.
Do you offer refunds?
Monthly subscriptions are non-refundable. Annual
subscriptions cancelled within 14 days of purchase
are eligible for a full refund. Please contact us
to request a refund.